Handmade complements 
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Frequently asked questions
How do I know what size to choose?
What if after receiving the order I discover that I have the wrong size?
What if when I receive the order it doesn't look like what I expected or it doesn't match the dress?
What if when I receive the order it arrives beaten, broken or stained?
What if the order takes too long to arrive or does not arrive?
Can I return it if I don't like it?
Do you have a shop or workshop where I can go see it, pick it up, try it on and take it away?
If I have to return an add-on, how do I do it?
I live in the Canary Islands, Ceuta or Melilla: Will I be charged VAT or my local tax?
I have made a purchase and haven't received any confirmation mail, is this normal?
How can I use my discount vouchers?
How do I know which size to choose?
For some of our accessories, such as crowns, it is important to choose the right size. But doing it is very easy: simply take a meter, and put it at the height of the girl's forehead and measure the perimeter of her head.
For girls, the most common size that fits best is 52 cm. The normal range is between 48 cm and 54 cm.
For brides the range is usually between 54 cm and 58 cm.
When you choose your complement, on the button "Add to cart", you will see in those models in which the size is important, a drop-down list with the name "Size". By clicking on the arrow in the drop-down menu, you will see all the sizes available for the model. Choose the one that best fits the girl's or bride's head.
Most accessories, such as headbands, hippie tapes, wedding baskets, headdresses, caps, pins, etc... are one size fits all, because they fit any head without any problem.
What if after receiving the order I discover that I have the wrong size?
Calm down, it's hard to do that. But if you still discover that after receiving the complement, the size was not appropriate, contact us as soon as possible and we will proceed to replace the complement with one of the appropriate size in the shortest time possible. Check our section on Returns, to see how to do it.
What if when I receive the order it doesn't look like what I expected or it doesn't match the dress?
Our accessories are extremely faithful to the photo we take of them and it is very likely that, far from disappointing you, you will like them even more once they are received.
If you have doubts about the color of the flowers and whether it will make a perfect match with the fabric of the dress, you can contact us before placing the order and send us a sample of the fabric of the dress or a photo by email, in which you consider that the color of it is extremely similar to the real color of the dress.
We will advise you on the appropriate color without any obligation and if it is the case, we will adapt the color of the flowers to the one that best fits your dress.
What if when I receive the order it arrives bruised, broken or stained?
All our complements are sent protected by a plastic box, sealed by a Pearlescent sticker, which in turn is lined with bubble wrap and wrapped in the corresponding envelope or wrapping paper.
before packing, we check with the maximum detail that the complement is in perfect condition and totally ready for use.
If, despite our precautions, you notice upon receipt of the package that it is beaten, opened or in poor condition, indicate this on the carrier's delivery note and check the goods in the carrier's presence, not signing the delivery note without indicating these incidents.
then contact us, so that we can proceed to resolve the incident in the shortest possible time.
What if the order takes a long time to arrive or does not arrive?
As soon as the order leaves the workshop and we place it in the hands of the carrier, we send an e-mail to the customer informing him of the exact time of shipment and give him the Tracking Number that the carrier has given us.
With the Tracking Number and through the page of the corresponding carrier, the client can follow at all times the status of his shipment and when it will arrive.
The delivery time of Correos, may vary from one shipment to another, depending largely on the destination. The normal delivery time is between 2 days and a week at the most. Cash on delivery is the shipment that can take longer, because it includes a small management time by Correos.
If the order is delayed for more than a week, please contact us so that we can proceed to resolve the possible incident with the carrier and that you receive your order as soon as possible.
Can I return it if I don't like it?
Yes, no problem. However, due to the special characteristics of our product, as indicated in our return policy, in this case, the return must be made at the latest within 48 hours immediately after receipt of the order, and the transport and return handling costs will be paid by the customer.
Do you have a shop or workshop where I can go and see it, pick it up, try it on and take it away?
At the moment we do not attend the public directly in our workshop, due to the fact that the management, elaboration of the complements and other services, consume almost all the available time and do not allow us to attend the particular client as he would deserve.
We know that above all the people of Madrid, you would like to come and try on the complements, but you are many, and we are really sorry that we cannot receive you one by one in person, but if we did we would lack personnel and hours to attend to our tasks.
in return, we try to compensate with high quality at lower prices, and we are at your entire disposal, to solve your doubts or suggestions, on our phone or through our e-mail.
If I have to return an add-on, how do I do it?
We hope that doesn't happen, but if it does, what you should do is the following:
The deadline for return is 48 hours after receiving your order. This period is due to the special characteristics of our product, in order to avoid the return of used products.
We therefore ask the user to check the content of the shipment on receipt, and to inform us immediately of any incidents detected in it.
Inform us of your intention to return the product by writing to our e-mail anacarado@anacarado.es, indicating the order reference and the reason for the return, or by contacting us by phone.
As soon as we receive the communication, we will inform you of the appropriate instructions so that you can proceed to send the returned supplement.
Very important: the product must be returned unused, in the same state in which it was sent, in its original packaging and with its corresponding labels.
Once we receive the returned complement and check that its condition is correct, we will proceed to perform the action corresponding to the reason for the return, such as replacement by another complement of the same characteristics or return of the money corresponding to the account indicated by bank transfer.
Depending on the reason for the return, the shipping and handling costs of the returned product may be charged to the customer. In no case, if it is by our mistake or by negligence of the carrier, the customer will be charged with shipping and handling costs.
How do you place a flower tiara?
It's simpler than it seems. Check out this article in our ideas and advice blog, where we explain it in three easy steps: How to place a flower tiara.
The flowers with which you make the accessories are natural, freeze-dried, made of fabric or other material?
All the flowers in our accessories are made from high quality fabrics, with the inside made from seeds or paniculata.
The aim is to avoid the fragility of the freeze-dried and dry flower, which is very sensitive to direct sunlight, to excess humidity, or to the usual handling of children to this type of complements or the short duration of the natural flowers, which would dry out and become poorer quickly with heat.
I live in the Canary Islands, Ceuta or Melilla: Will I be charged IVA or my local tax? Who pays the possible costs of customs?
In fact, Canarias, Ceuta y Melilla are governed by a different tax regime to that of the Iberian Peninsula, so we will not apply IVA to all those orders destined to these areas.
Once you register to make the purchase, and indicate as destination address Canarias, Ceuta or Melilla, IVA will be automatically deducted from the prices shown.
When the order arrives to customs, it is very possible (the retention of the packages in customs is totally random), that in this one, the corresponding local tax is applied (The IGIC in the case of the Canary Islands, and the IPSI for Ceuta and Melilla) together with the customs tax, whose amount is usually quite high in comparison with the cost of the order (for example, for an order of about 20 euros, they can get to charge a fee of about 12 euros).
both amounts will be paid by the recipient at the time of collection.
From Anacarado, we join the feeling of many of the Canaries, Ceuta and Melilla, that these customs duties are totally disproportionate and unfair and that they should disappear completely. We leave you a link, which we have found very well explained, about the subject, where you can add your voice: The injustice of the Canary Islands customs.
I have made a purchase and have not received a confirmation email
From Anacarado always we will send you an informative mail in every step of the purchase process: at the moment of the registration, of the purchase, of the reception of the payment, of the moment of the shipment...
If you have not received any mail in your inbox, look in your spam folder, because sometimes mail managers can interpret mail as advertising and send it to that folder.
If this is not the case, please contact us, so that we can find the reason and solve it as quickly as possible.
Of course, under no circumstances will we send you an email that is not directly related to your order or that is not an answer to any question you have asked us.
How can I use my discount vouchers?
Very easy. When you see the summary of your basket, you will see a field that says "Discount Voucher>" and a space where you type the code of your discount voucher. Write it down and click on the "Add" button. If the code is valid, you will immediately see the corresponding amount discounted.